TONG HWEI ENTERPRISE CO., LTD.-Stainless Steel Fasteners¡BStainless Steel Bolts¡BStainless Steel Screws¡BStainless Steel Hex Bolts¡BStainless Steel Hex Screws¡BDIN 933¡BDIN 931¡BDIN 571¡BDIN 603¡BStainless Steel Hex Lag Screws¡BStainless Steel Carriage Bolts¡BTHE FASTENERS¡BTHE STAINLESS NUTS ¡BTHE STAINLESS BOLTS¡BTHE STAINLESS SCREWS¡BTHE STAINLESS FASTENERS¡BTHE 18-8 BOLTS¡BTHE 304 HEX HEAD¡BTONG HWEI FASTENERS

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24th January 2024

Dear Customers,

2023 was a difficult year in terms of sales on fasteners business. Stainless steel prices have gone down to a comparatively low level which might have the opportunity to drive more demand in 2024.

Currently we are working with our professional consultant to prepare the necessary information for the requirement of EU CBAM based on 2023-Q4 .

2024 Taiwan International Fastener Show will be held during 5th - 7th June at Kaohsiung Exhibition Center. Tong Hwei Group (including Tong Hwei, Min Hwei & Chan Hwei) will have a joined booth at the Exhibition. We look forward to meeting with you at the Show.

We truly appreciate your continuous patronage all the time. Please help answer the questionnaire to our performance in 2023. Thank you.

Sincerely yours,
Tong Hwei Enterprise Co., Ltd.

Jimmy Ko
Vice President

Jimmy Ko
Vice President

TONG HWEI QUESTIONNAIRE

Level of Performance	1	2	3	4	5
Level of Performance	Very Poor	Poor	Fair	Good	Excellent
<a> Price
• How do you rate our price competitiveness.
<b> Quality
• How is our product quality performance.
<c> Delivery
• How is our delivery punctuality.
• How is our performance on shipping and packing.
<d> Complaint
• Is your complaint handled and responded properly.
• Has your claim case been solved reasonably.
<e> Paper work
• Does our paper work comply with your requirement.
<f> Correspondence
• Is your fax or e-mail message always responded in time.
• How is the service from our sales people.
<g> Overall performance
• How is your impression to our overall performance comparing with other suppliers.
Your comment:
Survey completed by:
Title:
Date :

1 - Very Poor 2 - Poor 3 - Fair 4 - Good 5 - Excellent